Refund policy

Refund & Return Policy

Last Updated: May 12, 2026

Thank you for shopping with Awadh Trays.
We take pride in crafting premium wooden trays and ensuring customer satisfaction. Please read our Refund & Return Policy carefully before making a purchase.

1. Return Eligibility

We accept returns only under the following conditions:

  • The item received is damaged, defective, or incorrect
  • The return request is made within 7 days of delivery
  • The product is unused and in its original packaging

To initiate a return, customers must provide:

  • Order number
  • Clear images or videos of the product
  • Description of the issue

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or personalized products
  • Products damaged due to misuse or improper handling
  • Items returned without original packaging
  • Natural variations in wood grain, texture, or color, as these are inherent characteristics of handcrafted wooden products

3. Damaged or Incorrect Orders

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery at:

Email: support@awadhtrays.com
Phone: +91 8887630062

After verification, we may offer:

  • Replacement of the product
  • Store credit
  • Full or partial refund, depending on the issue

4. Refund Process

Once your return is approved and inspected:

  • Refunds will be processed to the original payment method
  • Processing time may take 5–10 business days
  • Shipping charges are non-refundable unless the error was from our side

5. Cancellation Policy

Orders may be canceled only before they are shipped.

Once an order has been dispatched, it cannot be canceled.

For cancellation requests, contact us immediately at:

6. Return Shipping

  • Customers may be responsible for return shipping costs unless the product is defective or incorrect
  • We recommend using a trackable shipping service for returns

7. Contact Us

For any refund, return, or exchange inquiries, please contact:

Awadh Trays
Website: www.awadhtrays.com
Email: support@awadhtrays.com
Phone: +91 8887630062